OneRepairman Support
Welcome to the OneRepairman support page! OneRepairman is a marketplace app connecting skilled repair professionals and clients for easy home service booking.
Frequently Asked Questions
What is OneRepairman?
OneRepairman is a mobile app that connects clients with skilled repair professionals in their area including electricians, plumbers, carpenters, and more. It allows clients to easily find, book, and pay for home repair services. Professionals can use the app to manage their appointments, showcase their work, and grow their client base.
How do I book a service?
To book a service, simply browse repair professionals in your area, view their profiles and ratings, and select a service and time that works for you. You can then securely book and pay through the app.
How do I contact a repair professional?
You can contact a repair professional directly through the app's messaging feature. You can discuss your specific repair needs, share photos of the issue, and get estimates before booking an appointment.
I'm a repair professional. How do I sign up?
Repair professionals can create a profile directly within the OneRepairman app. Provide your information, list your skills and services, upload photos of your previous work, and set your availability to start accepting bookings.
What if I have a problem with my service?
Please contact our support team using the email address below. We will work to resolve any issues you may encounter. We also encourage you to contact the repair professional directly to discuss your concerns.
Are the repair professionals verified?
Yes, all repair professionals on OneRepairman undergo a verification process that includes checking their professional licenses (where applicable), insurance coverage, and identity verification. We also maintain a rating system based on client feedback.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our support team:
Email: support@monesave.com
Troubleshooting
The app is crashing.
First, try closing and restarting the app. If that doesn't work, try restarting your device. If the problem persists, please contact support with details about your device and what you were doing when the app crashed.
I can't log in.
Make sure you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link on the login screen. If you're still having trouble, contact support.
How do I update my payment information?
You can update your payment information by going to your profile, selecting "Payment Methods," and then following the prompts to add, remove, or edit your payment details.
Can I reschedule or cancel a booking?
Yes, you can reschedule or cancel a booking through the app. Go to your "Upcoming Appointments" section, select the appointment you wish to modify, and choose "Reschedule" or "Cancel." Please note that cancellation policies may apply depending on how close to the appointment time you make changes.