Introduction

Welcome to EninTow. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Contact information (name, email address, phone number)
• Account credentials (username, password)
• Profile information (profile picture, towing capabilities, service area)
• Vehicle information (make, model, year, condition)
• Payment information (stored securely through our payment processor)
• Service information (towing details, pricing, availability)
• Location information (pickup and destination addresses)

Automatically Collected Information

When you access or use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Location information (GPS data when location services are enabled)
• Usage patterns (features used, interactions with the Service)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and manage user accounts
• Connect towing service providers with customers needing assistance
• Facilitate real-time location tracking for service coordination
• Send notifications related to your account, towing requests, or messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Protect the security and integrity of our Service
• Comply with legal obligations

Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Towing Partners: To facilitate towing services, we share necessary information between customers and towing providers on our platform, including contact details and location information.
• Insurance Companies: With your consent, we may share information with insurance providers to facilitate claims processing.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Consent: We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Choices

You have several choices regarding the information you provide to us:

• Account Information: You can review and update your account information in your profile settings.
• Location Data: You can enable or disable location services through your device settings, though this may affect our ability to provide certain services.
• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
• Push Notifications: You can manage push notifications through your device settings.
• Data Access and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.