BabysitBuddies Support
Welcome to the BabysitBuddies support page! BabysitBuddies is a marketplace app connecting parents with trusted babysitters for easy childcare booking.
Frequently Asked Questions
What is BabysitBuddies?
BabysitBuddies is a mobile app that connects parents with verified babysitters in their area. It allows parents to easily find, book, and pay for childcare services. Babysitters can use the app to manage their availability, showcase their experience, and grow their client base.
How do I book a babysitter?
To book a babysitter, simply browse available sitters in your area, view their profiles and reviews, and select a date and time that works for you. You can then securely book and pay through the app.
How do I contact a babysitter?
You can contact a babysitter directly through the app's messaging feature. You can discuss your specific childcare needs, house rules, and any special instructions before finalizing the booking.
I'm a babysitter. How do I sign up?
Babysitters can create a profile directly within the BabysitBuddies app. You'll need to provide your information, experience, certifications (such as CPR/First Aid), and set your availability to start accepting bookings. All sitters go through a verification process for parents' peace of mind.
How are babysitters verified?
We take safety seriously. All babysitters on our platform undergo a background check, identity verification, and must provide references. Parents can also view ratings and reviews from other families who have used their services.
What if I need to cancel a booking?
Plans change, and we understand that. Parents can cancel bookings according to the cancellation policy (viewable before booking). Most last-minute cancellations may incur a small fee to compensate the sitter for their reserved time. Sitters are held to strict cancellation policies to ensure reliability.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our support team:
Email: support@monesave.com
Troubleshooting
The app is crashing.
First, try closing and restarting the app. If that doesn't work, try restarting your device. If the problem persists, please contact support with details about your device and what you were doing when the app crashed.
I can't log in.
Make sure you're using the correct email address and password. If you've forgotten your password, use the "Forgot Password" link on the login screen. If you're still having trouble, contact support.
I need to report an issue with a babysitter/parent.
Your safety and satisfaction are our priorities. If you experience any issues, please contact support immediately with details of the situation. For emergencies, always contact local authorities first, then notify us as soon as possible.